Refund policy

Returns and Cancellation Policy

Last updated: 18 August 2026

1. Your statutory right to cancel an online order

If you are a consumer in the UK or EU, you normally have 14 days after receiving goods bought online to tell us that you wish to cancel without giving a reason. If one order is delivered in separate parcels or on different days, the period runs from receipt of the last relevant parcel or item.

To cancel, send a clear statement to george@somethingnothing.co before the 14-day period expires. Include your name, order number, delivery address and the products you wish to cancel. You may use the model form below, but you do not have to.

After notifying us, send the products back without undue delay and no later than 14 days after you told us you were cancelling. Please contact us before posting so that we can confirm the correct return reference and address.

2. Condition of returned products

You may inspect products as you reasonably would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the products.

Please keep products unopened, unused and in their original packaging where possible. The statutory change-of-mind right does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This does not affect your rights where goods are faulty, damaged, unsafe, incorrect or not as described.

3. Return costs

You pay the direct cost of returning a change-of-mind order. Use a suitable tracked service and keep proof of posting. You are responsible for the parcel until it reaches the returns facility.

If products are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required. Contact us before sending anything.

4. Refunds

For a valid full-order cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. We do not have to refund the extra cost of an upgraded or premium delivery method you selected.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever is earlier. We may withhold the refund until then. If no goods were supplied, the period runs from the day we are informed of the cancellation.

Refunds are made to the original payment method unless you expressly agree otherwise. Bank or card processing may add time before the credit appears.

5. Damaged, faulty or incorrect orders

Email george@somethingnothing.co promptly with your order number, a description of the problem and clear photographs where reasonably possible. Do not dispose of the goods until we have responded unless they are unsafe to retain.

We will normally assess visibly damaged or incorrect orders from the information and photographs provided and may issue a refund or replacement without requiring a return. We may request further information or arrange a return where reasonably necessary. Your statutory remedies remain unaffected.

6. Where to send authorised returns

UK returns
Something & Nothing Returns
2A Ni Park
Newport
TF10 9LH
United Kingdom

EU returns
Something & Nothing Returns
c/o fulfilmentcrowd GmbH
Heinrich-Hertz-Str. 6
46399 Bocholt
Germany

Do not send returns to our registered office or Netherlands establishment unless we instruct you to do so. Packages sent without a return reference may take longer to identify and process.

7. Voluntary refunds

We may offer a goodwill refund or replacement outside statutory rights. Any such decision is discretionary, applies only to that case and does not reduce your legal rights.

8. Model cancellation form

Complete and send this only if you wish to cancel the contract:

To: Modern Contradiction Limited, trading as Something & Nothing, 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, England, SY3 7FA; george@somethingnothing.co
I/We give notice that I/We cancel my/our contract of sale for the following goods: ______________________________
Ordered on/received on: ______________________________________________
Order number: ______________________________________________________
Name of consumer(s): ________________________________________________
Address of consumer(s): ______________________________________________
__________________________________________________________________
Signature of consumer(s) (only if sent on paper): __________________________
Date: ______________________________________________________________